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  1. In accordance with the current legislation of the Russian Federation, the manufacturer/seller of the products has the right to establish a warranty period for the products sold.
  2. All jewelry of the Privolzhsky Jeweler factory has a 1-year warranty from the date of purchase.
  3. In the event of a defect or broken jewelry, we will repair it free of charge or provide you with an equivalent replacement.
  4. The warranty applies only if the expert stated the fact of a technological defect.
  5. You can receive an expert opinion on your own and provide us with a sales receipt and invoice confirming the fact of purchasing jewelry in our store.
  6. If you do not know where to request an examination or you do not have the time and desire to do it yourself, you can give us your piece of jewelry with accompanying documents, and we will independently conduct an independent examination.
  7. In case if the manufacturer's defect is confirmed, the product will be repaired free of charge or replaced by an equivalent (similar) product.
  8. When it comes to products made of silver, discoloration is not a defect.
  9. By agreement of the parties, the supplier can replace the unsold products with other products from the assortment of the Privolzhsky Jeweler factory, but not more than 10% of the turnover within 6 (six) months from the date when the buyer receives the products. After this period, the goods cannot be exchanged.
  10. Returns of unsold goods from the buyer to the supplier will be accepted by deducting 10% of the purchase price.
  11. If you have any questions or if a warranty case has occurred, please contact us by phone or using the feedback form.


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